Spring'23-one-line

Strategic Communication Essentials: Practice your confident presence and delivery of a simply structured needed message that grabs and holds your audience.
Nonviolent Communication: What did the other person do or say where we felt unmet needs and how can they actually meet our needs?
Communication Truths: Your initial presence always communicates louder than your words which get filtered.
Relationship Building/Destroying: Play to others’ strengths and take care during conflict while asking and discussing and refraining from giving feedback.
Rapport Building: To build rapport be time limited and use a warm accommodating voice to ask for help while building them up and validating them with followup questions offering some quid pro quo and gifts.
Know Their FORD: Get to know peoples’ names and family, their occupation, their recreation and hobbies, and their dreams and long term goals.